Shipping Policy | Hometown Hero

Peace of Mind, Delivered

Order with confidence knowing your package arrives safely, legally, and without the hassle of signatures or special cards.

Your Package's Journey

Estimated delivery within 3-9 days

1

Order Confirmed

You’ll receive a confirmation email with your order number. This confirms your package is being prepared for shipping.

2

Order Shipped

Once your package ships, you’ll receive an email with your tracking number. All orders ship from Oklahoma. Note: Packages may take 24–48 hours to show movement in USPS tracking due to carrier scan delays.

3

Tracking Updates

Tracking updates can sometimes lag in USPS systems. Rest assured — your package is on its way.

4

Order in Transit

Your package is on its way! Your package will ship through UPS or USPS — we select the best option.

5

Discreet Delivery

Your order arrives in a plain, discreet package — no cannabis labels or branding. The order will come from "Birch Arrow." to keep contents inconspicuous and prevent theft.

Free Shipping

Free shipping is available for most online purchases.* We also extend free shipping to military or active service members when orders are shipped to APO, FPO, AE, AP, or AA addresses (U.S. occupied territories).

We do not ship to any locations outside of the United States.

*Free shipping is available for canned beverages, but only when you purchase a minimum of 3 four-packs..

Order Processing

Orders placed before 11:00 AM CT will usually go out the same day*. Orders placed after 11:00 AM CT will go out the following day unless placed on a Friday, in which case your order will go out the following Monday (i.e., the next business day).

If you place your order over the weekend (Friday through Sunday), please allow extra time to process it. This estimate does not include the actual shipping times, which are listed when you select your shipping option at checkout. We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times, such as sales events and the holiday season.

Shipping Methods

We ship all packages via USPS or UPS to optimize shipping times and costs.

Processing for USPS and UPS orders occurs Monday through Friday.

Delivery Times

After processing, you will receive an email confirmation that your order has shipped and tracking information. Orders may take approximately 3-9 business days to arrive.

Due to the high volumes that USPS and UPS receive, please keep in mind that you may not see updates in tracking information for several days. Tracking information may not be updated until your package has reached your local sorting facilities, transit locations, or post office/UPS store.

To find the most up-to-date tracking information, click [View All Shipping Details] when viewing your tracking.

While we wish we could control end-to-end shipping, we pass the baton to our UPS/USPS partners to deliver to your doorstep. For the quickest resolution, packaging delays should be handled with UPS/USPS. They will have the most up-to-date visibility of the package.

USPS® Customer Service

If you have any questions or issues with your package please visit: this page or call: 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation: Monday - Friday 8 AM - 8:30 PM ET
Saturday 8:00 AM - 6:00 PM ET
APO/FPO/Other Military Addresses may take up to 14 Days in transit

UPS® Customer Service

Call: 1-800-PICK-UPS® (1-800-742-5877)
Hours of Operation: 24/7

State Laws

We currently do not ship to Idaho, Colorado, California, Washington, or Oregon. All consumers are required to abide by local laws.

Shipping Rates

We ship free in most cases. The only exception is our canned drinks. All additional shipping rates are listed when you place your order at checkout.

If you receive the message, "No shipping rates available for your area, " it's because we currently do not ship to the address or location you provided.

Please get in touch with our Customer Support Team for additional information.

Need help or have questions? Call at (512) 551-0345 or email us as store@hometownhero.com
We're in the office Monday - Friday 9am - 5pm CST

Backorders

In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item, or, at our discretion, remove the item from your order and issue a refund back to your credit card or other method of payment..

Damaged Or Missing Products/Orders

If you receive your order and notice any issues—such as product damage or incorrect product—please take clear photos including the lot and batch number, and email them with a brief description of the problem to store@hometownhero.com. Our team will assist you in resolving the issue promptly.

Please visit our Worry-Free Guarantee Page.