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Frequently Asked Questions

When will my order ship?

Most orders are shipped within one business day of being placed. If an order is placed before 11:00 a.m. Central Time (CT), it will go out on the same day. An order is placed on a Friday after 11:00 a.m. CT, it will not go out until Monday. 

On the rare occasion that it takes longer than this, we'll reach out to you and let you know when to expect your package. If you don't see any updates from us, feel free to reach out at store@hometownhero.com.

Note: We do not have our own delivery service, which means that once a package leaves our warehouse, it's in the hands of the USPS.

Where is my tracking number?

As soon as a shipping label is created for your order, you will receive an automatic email with your tracking information. Please allow between 2-5 business days for this to update. You can access your tracking information in your account on our website.

If you do not see your tracking information within two business days of your order being placed, please reach out to us at store@hometownhero.com, and we'll be happy to keep you updated.

Are you allowed to ship to my state?

It depends on the type of product. Our Delta-9, Select Spectrum, and CBD products are legal in every state (in most circumstances). However, we do not ship to California. Delta-8 is legal in most states, but not all. Feel free to check out our Delta 8 Legal map to see if you can order Hometown Hero Delta-8 products to your state. Select Spectrum and Delta-9 is legal in every state but there is also a dedicated Delta-9 Legal Map you can checkout.

There was an error with my order. What can I do?

Please reach out to us as soon as possible at store@hometownhero.com. Our customer service team will work with you to resolve the issue as fast as possible.

We are in the office from 9:00 a.m. - 5:00 p.m. Central Time (CT).

I don't like something you sent me. What can I do about this?

If you ordered a product from us that didn't meet your expectations, we offer you ourWorry-Free Guarantee. Simply reach out to us, send the product back to us, and we'll give you a gift card to try something else.

What is hemp?

Hemp is cannabis with a 0.3% or lower concentration of Delta-9 THC on a dry weight basis. Hemp and its derived cannabinoids are legal on a federal level and in a majority of states.

Is hemp legal?

Yes, hemp is legal on a federal level and in many states. Its legal definition was set forth to separate it from marijuana.

What's the difference between hemp and marijuana?

Hemp and marijuana are the same species—cannabis. Their only difference is a legal distinction. Hemp is cannabis with a 0.3% or lower concentration of Delta-9 THC on a dry weight basis. Marijuana is cannabis with any concentration above that.

What are the health benefits of CBD, Delta-8, Delta-9, and Select Spectrum?

Unfortunately, we are not at liberty to discuss any potential health benefits of hemp-derived cannabinoids or blends (CBD, Delta-8, Delta-9, and Select Spectrum). We encourage our customers to do their own research and consult a medical professional for these types of matters.

How old do I have to be to buy Hometown Hero's products?

You must be 21 years of age to purchase anything from our website. This includes our CBD, Delta-8, Delta-9, and Select Spectrum products. We use an age verification system called Bluecheck which can confirm your age.

A small number of customers may have to submit their date of birth or pictures of their photo ID to complete their purchase. This could be due to different billing/shipping information, a recent change of address, not using your legal name, or having a new last name through marriage.

What is Delta-8?

Delta-8 is a form of tetrahydrocannabinol or "THC" that is derived from hemp. It is a cannabinoid known to bring on mild euphoria, relaxation, and a general sense of well-being.

Is Delta-8 legal?

Because Delta-8 is derived from hemp, it is legal on a federal level and in many states. State laws can vary, and you can always check out our map to see if Delta-8 is available in your state!

Where does Delta-8 come from?

Our Delta-8 comes from hemp. Our process begins with a CO2 extraction process that separates raw cannabinoids from plant matter. It is from those cannabinoids in which we derive our Delta-8.

Would Delta-8 make me fail a drug test?

Full panel drug tests or ones specifically trying to detect marijuana detect the chemicals in your body used to break down THC. There isn't much research out there to draw a definite conclusion on failing a drug test because of Delta-8. We highly advise that you avoid any cannabis products if you have a drug test coming up.

What is Select Spectrum?

Select Spectrum is a hemp-derived cannabidiol blend featuring CBD, Delta-9 THC, and other minor cannabinoids. Each Select Spectrum product features a 1:1 ratio of CBD to Delta-9 THC. The blend was curated for the ideal entourage effect.

Is Select Spectrum legal?

Our hemp-derived Select Spectrum blend is legal on a federal level and in all 50 states. We have an active Select Spectrum Legal Map you can also check for the latest updates on legal status.

Where does Select Spectrum come from?

The Select Spectrum blend comes directly from hemp, with a CO2 extraction process. Then minor adjustments are made to help promote the entourage effect.

Would Select Spectrum make me fail a drug test?

Full panel and marijuana drug tests were designed before the 2018 Farm Bill. These tests detect metabolites of Delta-9 THC. They cannot discern if the metabolites broke down legal, hemp-derived Delta-9 THC or Delta-9 THC from marijuana. We advise that you avoid cannabis products if you have a drug test coming up.

What is CBD?

CBD stands for "cannabidiol," a highly prevalent cannabinoid that can be found in hemp. Unlike Delta-8 THC or Select Spectrum, the effects of CBD are not as pronounced, but for many enthusiasts, it helps take a “slight edge off.”

Is CBD legal?

CBD from hemp is legal on a federal level, though some states have banned it in certain circumstances. CBD might be illegal in a state, but the Select Spectrum blend is not.

Where does CBD come from?

CBD is derived from hemp directly through a process called CO2 extraction. This is the same process used to make organic decaf coffee.

Would CBD make me fail a drug test?

CBD is not THC. However, some CBD products, such as full-spectrum CBD, can contain small amounts of Delta-9 THC. There's no clear-cut answer as to if this small amount can result in a positive drug test. It's always best to avoid cannabis products when you have a drug test coming up.

How do y'all work with veterans?

A portion of the profits made from every product we sell gets donated to nonprofit organizations that help our veterans. These organizations have included The Disabled American Veterans (DAV), Texas Veterans of Foreign Wars (VFW), Soldiers' Angels, and Operation Finally Home. We are always looking to increase our donations and work with more veteran charities.

Is Hometown Hero veteran-owned?

Yes, Lukas Gilkey, the CEO, and co-founder of Hometown Hero, is a U.S. Coast Guard veteran.

Several of our team members at Hometown Hero are also U.S. veterans.

Does Hometown Hero offer a military discount?

Yes we do! Our 15% discount is available to active duty and veterans through VerifyPass. You can visit this link, create an account, and get your unique discount code.

If you need any assistance, our customer service team would be happy to help. You can reach us at (512) 551-0345 or store@hometownhero.com. We are in the office from 9:00 a.m. - 5:00 p.m. Central Time (CT).

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