October 19, 2021

Relief, Delivered: A Guide to Hometown Hero Shipping

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Online shopping seems a bit magical, doesn't it? You find something you like, you place an order, and all of a sudden it’s at your front doorstep.

But what about cannabis products? Well, because of their federal legal status, you can order hemp-derived Delta-9 THC, Delta-8 THC, and CBD products online- just as easily as anything else. You don't even have to wait weeks or pay an arm and a leg for it with our quick, free shipping policy. This service saves you the hassle of finding a dispensary near you and scavenging around for your favorite product.

Below, we'll share everything you need to know when ordering products from Hometown Hero online. In other words- what to expect when you're expecting!

Shipping Your Order

So, let's say you browsed our website and found a product (or, more likely, several products) you're interested in trying. You filled out your contact information, put in your address, picked a shipping method, and then proceeded to payment. What happens next?

Well, for you, it's time to just sit back, relax, and wait for your hemp-derived goodies to come in the mail. For us, it's time to spring into action!

When the order is submitted, our warehouse team here in Austin, Texas will assemble your package and get it ready for shipping. And as soon as your shipping label is printed, you will get an automatic email with your tracking information.

Your shipment will go out depending on the time of day that your order was placed.

If you're an early bird or even an early-ish bird, and your order was submitted before 11:00 a.m. CST, it will be shipped out on the same day.

After 11:00 a.m., it will be shipped out on the next business day. So, for example, if you placed your order on a Tuesday afternoon, it will be shipped out Wednesday. But, if you placed it on Friday afternoon, it wouldn't go out until Monday.

Now, how do we actually get packages to our customers?

Our orders are shipped through the U.S. Postal Service!

Delivery By the USPS

To ensure that your orders arrive at your address, we are registered through the U.S. Postal Service (USPS).

We don't really need to tell you what the USPS is, but perhaps you're wondering why we use them to ship hemp-derived Delta-9, Delta-8, and CBD products?

For starters, private carriers can be a bit shaky when delivering any type of hemp product. Some might just flat-out refuse to ship anything related to cannabis. Others might open up your package on the suspicion that it’s marijuana.

The U.S. Postal Service, on the other hand, is an independent agency of the executive branch of the U.S. federal government. They have to work strictly within federal law, and they explicitly state that they permit the shipment of hemp-derived products.

They’re well aware that products with a 0.3% or lower concentration of Delta-9 THC are classified as hemp, and that such products are legal according to the Farm Bill.

In other words, the USPS knows the drill when it comes to hemp products, and that’s a major reason why we choose to ship with them.

The States We Ship To

In short, you can have Hometown Hero products delivered to you in almost any state, Washington D.C., and Puerto Rico.

"Ok, so I can get just about anything from your store delivered no matter where I live in the country?"

That will significantly depend on the product. All hemp products are legal on a federal level due to the 2018 Farm Bill. However, several states have put restrictions on Delta-8 THC. We recommend you check your state laws before purchasing Delta-8..

When To Expect Your Package

We would love to tell you exactly when your package arrives. Unfortunately, we're not some e-commerce giants that have their own delivery service. As stated before, we ship all of our products through the USPS.

So once it's out of our warehouse, it's in the hands of your friendly neighborhood letter carrier. Depending on the shipping method, it could be 2-5 business days or 1-3 business days. But keep in mind that these time frames are not guaranteed, and are subject to delays caused by inclement weather and other unforeseen circumstances.

With your order's tracking number, you can check up on the status of your package via the USPS tracking tool. This tool also gives you the option to sign up for SMS or email order notifications and arrange Informed Delivery. You can even input special delivery instructions!

What should be noted is that sometimes packages can be held at the post office "per customer request." In this scenario, it's recommended that you reach out to your local Post Office to retrieve this package and remove any future holds.

Another scenario is that you have a "delivered" status on your tracking number, but you do not see a package.

This can make your heart skip for a second, but don't panic! In rare cases, a package may show up as "delivered," but it could take an additional 24 hours. If 24 hours have passed from the "delivered status," we recommend reaching out to our Customer Support.

We truly appreciate your patience and understanding when it comes to any unexpected delays in shipping.

And if you have any concerns that your package was lost, you can always reach out to us, and we would be more than happy to replace it for you!

Customer Support

One of the best parts of what we do at Hometown Hero is helping make a difference in the lives of U.S. veterans. And without our customers- without you- that wouldn't be possible.

We want you to always have the best experience possible whenever you have any questions regarding shipping, products, or whatever (about Hometown Hero, of course). Now, many of these questions can be answered simply by visiting our FAQ page, but when it comes to Customer Support at Hometown Hero, we’re all about taking a personal approach.

This means that there will always be a real person (not a machine) who will answer your calls between 9:00 a.m. - 5:00 p.m. CST, Monday through Friday.

But if you don’t have time to make a call, you can always shoot us an email at store@hometownhero.com.

The second is that our customer support team is in-house. That means you're talking to people who genuinely know our products, and are fellow cannabis enthusiasts or even are veterans themselves!

Worry-Free Guarantee

And last but certainly not least, when it comes to shipping and ordering products from Hometown Hero, you should know about our Worry Free Guarantee. So what exactly does this policy mean?

Simply put, if you have tried a product for the first time from our online store, but don't like it, you can send it back, and we'll give you a gift card to try something else.

Why do we do this?

We believe that you shouldn't have to pay for something that you don't genuinely enjoy.

Here are the requirements to meet our Worry-Free Guarantee:

It has to be the first time you ordered the product from our online store.
The product must be, at most, half-used.
Your request must be made within 14 days from the delivery date.
The order must have been placed in the U.S.
It cannot be a clearance or bulk item.

And that pretty much covers our Worry-Free Guarantee and wraps up just about everything you need to know about shipping and logistics at Hometown Hero!