Shipping Policy

Free Shipping:

Free shipping is offered for all online purchases of $49 or more. Free shipping offer does not apply to international orders shipping outside of the United States.

Order Processing:

In most cases, orders placed before 11AM CST will go out the same day. Orders placed after 11AM will go out the following day, unless placed on a Friday, in which case your order will go out the following Monday. If you place your order over the weekend (Friday through Sunday), please allow extra time to process your order. This estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout. We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season. 

Shipping Methods:

All packages are shipped via USPS or UPS. 

USPS orders are processed within USPS shipping days of Monday-Saturday. All shipping methods are in business days (Monday-Friday).

Delivery Times:

Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. All orders shipping via our free shipping offer will be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed. USPS Priority Mail is usually delivered within 2-4 days of being shipped. Please note that USPS shipping times are not guaranteed.

Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Hometown Hero and must be resolved by contacting USPS (see contact information below).

USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET

Once an order has shipped we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above.

APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.

State Laws:

All consumers are required to abide by state and local laws. 

Shipping Rates:

All additional shipping methods and rates are listed when you place your order at check out. In the event that you receive the message, "No shipping rates available for your area", this means that we currently do not ship to the address or location that you have provided. We currently do not ship to Arkansas or Utah. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information. 

Back Orders:

In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for a an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment.

Damaged Or Missing Products/Order:

In the event that you receive your order and there is product damage, broken bottle(s), wrong flavor(s), incorrect nicotine levels, etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to store@hometownhero.com, and they will assist you in resolving the problem.

International Orders

International shipping delivery times are not guaranteed. In the event that your international order is returned to us by customs, we will notify you of the status and may attempt to reship your order, or may at our discretion cancel the order and refund your purchase. We do everything we can to assist your shipment through your country's customs.  However, if seizure of your shipment does occur, we will NOT be held liable for any shipments held at customs. Customers located outside the U.S.A., please order at your own risk. We will not provide SDS or MSDS forms on any packages that are shipping domestically to a forwarder.