Shipping Policy

Free shipping is available for most online purchases.* However, our free shipping policy does not apply to orders outside the United States.

*Free shipping is available for canned beverages, but only when you purchase a minimum of 3 four-packs.

Orders placed before 11:00 AM CT will usually go out the same day. Orders placed after 11:00 AM CT will go out the following day unless placed on a Friday, in which case your order will go out the following Monday (i.e., the next business day).

If you place your order over the weekend (Friday through Sunday), please allow extra time to process it. This estimate does not include the actual shipping times, which are listed when you select your shipping option at checkout. We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times, such as sales events and the holiday season. 

We ship all packages via USPS, UPS, or a combination of both, to optimize shipping times and costs. 

Processing for USPS and UPS orders occurs Monday through Friday. 

After processing, you will receive an email confirmation that your order has shipped and tracking information. Orders may take 3-7 business days to arrive.

Due to the high volumes that USPS and UPS receive, please keep in mind that you may not see updates in tracking information for several days. Tracking information may not be updated until your package has reached your local sorting facilities, transit locations, or post office/UPS store.

To find the most up-to-date tracking information, click [View All Shipping Details] when viewing your tracking.

While both services offer reliable and expedient service, errors and delays may occur. Errors and delays are caused by or as a result of the USPS or UPS and are not the responsibility of Hometown Hero.

Such setbacks can be resolved by contacting USPS or UPS, depending on your package's shipping method(s).

APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.

All consumers are required to abide by state and local laws. 

All additional shipping methods and rates are listed when you place your order at checkout.

If you receive the message, "No shipping rates available for your area, " it's because we currently do not ship to the address or location you provided.

We currently do not ship to Idaho, Colorado, California, Washington, or Oregon. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country.

Please get in touch with our Customer Support Team for additional information. 

In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment.

If you receive your order and there is product damage, broken bottle(s), wrong flavor(s), etc., please take a picture of the products immediately and email them along with a brief description of the problem to store@hometownhero.com. They will assist you in resolving the problem.

We will only ship to Military Occupied locations using AA, AE, or APO, otherwise we do not ship internationally.