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Worry Free Guarantee
Even with our reputation, spending money on something new can seem like a gamble. You shouldn’t pay for something you don’t enjoy, and we’ll make sure that doesn’t happen.
That’s why we have a WORRY FREE GUARANTEE. If you buy something and don’t like it for any reason, send it back and we’ll give you something else. You don't have to worry- we guarantee you'll be taken care of.
To submit a return and get something new, use the form below, and we'll get right on it.
- Must be the first time you have ordered this flavor from the online store.
- The returned bottle must be at least 3/4 full.
- Order must be fewer than 14 days old from delivery.
- The replacement must be of equal or lesser value to the item being returned.
- Mystery bottles do not apply
- Clearance items do not apply
- Welcome bottles do not apply
- Limited Edition/Seasonal Flavors do not apply
- Limit of one exchange per order number
Once your submission has been accepted, you will receive a USPS return label via email. Please use this label to ship the bottle back to us. Upon receiving your return, we will ship out your replacement.
And remember, you can always reach someone via the blue chat widget below, by email or phone.
Hometown Hero will never leave you hanging.